eRacks Warranty
eRacks warrants hardware products to be free from defects in materials and workmanship for a period of 90 days from the date of invoice. eRacks will repair or replace defective individual components as needed within the warranty period. The customer is responsible for insured shipping to eRacks. This warranty is not transferrable. Damages incurred in shipping the products are not included in this warranty, this is the responsibility of the shipping carrier. eRacks ships all its products insured to their full value.

Service and Support
eRacks is committed to providing the highest quality technical support. eRacks supports the configuration of the system as purchased. Support may not include re-installation of the operating system or the installation and configuration of hardware not purchased from eRacks. eRacks does not offer support for dual boot systems or for the integration of our servers with other systems. eRacks has no obligation to provide service or support until it has received payment in full for the product for which the support is requested.

Software
eRacks systems include software that is licensed free of charge, or is licensed by the customer directly from the manufacturer. As no licensing fee is passed on by eRacks to the customer, eRacks makes no claims or warranties, either express or implied, of any kind, including but not limited to the implied warranties of merchantability and fitness for a particular purpose, to the extent permitted by law. Customer assumes entire risk as to the quality and performance of the software. eRacks is not liable for any damages including, but not limited to, loss or corruption of data.

Exclusions
eRacks does not warrant damage due to external causes including, but not limited to, accident, abuse, misuse, problems with electrical power, failure to maintain environmental conditions within operating range specified by manufacturer, relocations or attempts to relocate systems, servicing not authorized by eRacks, usage not in accordance with product instructions, failure to perform required preventive maintenance, and problems caused by use of parts and components not supplied by eRacks. eRacks hardware products are not warrantied, implied or otherwise, as to their merchantability or fitness for a specific purpose. External accessories and devices not directly manufactured by eRacks (such as monitors, uninterruptible power supplies, tape drives, speakers and rack enclosures) are warranted directly by the individual manufacturer. Any sign that the serial number has been altered or tampered with voids this warranty. Adding or changing components without concurrence of eRacks technical support voids this warranty.

Delivery
All products delivered pursuant to this agreement shall be shipped FOB origin to the customer address given. Title of equipment passes to customer upon shipment.

Return Policy
Demo models are sold with a 90 day warranty, and are not returnable.

eRacks' RESPONSIBILITY FOR DEFECTS IN MATERIALS AND WORKMANSHIP IS LIMITED TO REPAIR AS SET FORTH IN THE WARRANTY. This warranty supercedes all other warranties, express or implied.

Limitation of Liability
eRacks DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SETFORTH HEREIN, INCLUDING BUT NOT LIMITED TO ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST OR CORRUPTED DATA. eRacks IS NOT LIABLE FOR LOST PROFITS, LOST BUSINESS, OR OTHER CONSEQUENTIAL, SPECIAL, INDIRECT, OR PUNITIVE DAMAGES. UNDER NO CIRCUMSTANCES IS eRacks LIABLE FOR ANY THIRD-PARTY CLAIMS AGAINST THE CUSTOMER.

Customer Obligations
Customer agrees to comply with all applicable state and federal laws and regulations. Products are subject to United States export laws and may be subject to export and import laws of other countries. Customer will strictly comply with such laws. Customer warrants to be the end user. Separate terms and conditions apply to reseller/OEM agreements.